Bencalbet Privacy Policy

1. Introduction

Bencalbet ("we", "us", or "the platform") takes your privacy seriously. This Privacy Policy ("Policy") explains how Bencalbet collects, stores, and uses your personal information. By using our website or app, you agree to this Policy.

We believe data protection is not just a legal obligation — it is our ethical commitment to our players. When you register with Bencalbet, you can rest assured that your information is in safe hands.

2. What Data We Collect

Bencalbet collects information in several ways. A full breakdown is provided below:

We only collect information that is necessary to provide our services. Collecting data beyond what is needed goes against our policy.

3. How Your Data Is Used

Bencalbet uses your information for the following purposes:

• Account management: Registration, login, and identity verification.
• Payment Processing: Processing deposits and withdrawals securely.
• Customer support: Resolving your issues quickly.
• Fraud Prevention: Detecting and preventing suspicious activity.
• Service Improvement: Improving the overall user experience.
• Regulatory Compliance: Meeting the legal requirements of licensing authorities.
• Marketing Communications: Promotional notifications are only sent with your consent.

4. Data Sharing Policy

Bencalbet does not sell or rent your personal information to third parties. However, data may be shared in the following limited circumstances:

• Payment Providers: Only the minimum data necessary is shared to process transactions.
• Regulatory Authority: In response to lawful requests from licensing bodies or law enforcement agencies.
• Technology Partners: Those who help operate our platform are bound by strict confidentiality agreements.
• Fraud Prevention: For security verification with industry-standard fraud prevention services.

Outside of the circumstances listed above, your information is never shared with anyone. We enforce this through both legal and technical safeguards.

5. Cookie Policy

Cookies are small text files stored on your device. Bencalbet uses three types of cookies:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Performance Cookies: To understand how the site is being used. Subject to your consent.
• Preference Cookies: To remember your language and settings. Subject to your consent.

You can manage optional cookies through your browser settings. Note that disabling certain cookies may limit some features of the site.

6. Data Security Measures

Bencalbet follows industry-leading standards to keep your data secure. Our security measures include:

• 256-bit SSL/TLS encryption across all data transmissions.
• AES-256 encryption — for stored sensitive data.
• Two-factor authentication (2FA) support.
• Regular security audits and penetration testing.
• 24/7 active security monitoring.
• Notifying users within 72 hours in the event of a data breach.

7. Your Rights

You have the following privacy rights, all of which we fully respect:

• Right to access: You have the right to request a copy of the information we hold about you.
• Right to Rectification: You can request that inaccurate or outdated information be updated.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Restrict Processing: You can restrict how your data is used in certain circumstances.
• Right to Portability: The right to receive your data in a machine-readable format.
• Right to object: You can object to the use of your data for marketing or profiling.

To exercise any of these rights, contact our support team. We typically respond within 30 days.

8. Children's Privacy

Bencalbet strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from minors.

If a parent or guardian believes their child has registered on our platform, please notify our support team immediately. We will promptly delete the relevant account and associated data.

9. Data Retention Period

We retain your data only for as long as necessary:

• Active account data: retained for as long as your account remains active.
• Financial transaction records: 5 to 7 years (legal obligation).
• KYC documents: retained in accordance with regulatory requirements.
• Marketing data: 30 days after you unsubscribe.

Once the retention period expires, your data is securely and permanently deleted.

10. Policy Changes

Bencalbet may update this Privacy Policy from time to time. Any changes will be published on this page with a revised date. For significant changes, registered users will be notified in advance by email.

Continued use of the platform after any updates constitutes your acceptance of the revised Policy. If you have any questions, please contact our support team.